Who We Are
Where We Come From
Our region and culture define us.
We live in Eastern Washington and many of us have been here for decades. We are all tied in some way to the land, to our families and the region, and we believe that comes through in how we conduct our business.
We are a group of tough, like-minded individuals who create products and services that we believe make the world a better place. We take our work seriously because we’re producing products that impact lives. Our lives. Your life.
Fads don’t move us. Trends don’t sway us. Our process has taken decades to refine, and everything we create is delivered through this crafted service model.
We haven’t arrived at where we’re at without a lot of hard work, and we have two decades of stories to prove it.
1996 – Maplewood Software incorporates
John and Nancy Janzen incorporated Maplewood Software in their hometown of Spokane, Washington. The founders chose the name Maplewood for a variety of reasons. Maple wood is very solid hardwood and one often used for projects where a higher degree of craftsmanship and durability is needed. Spokane’s urban forest also has a high number of maple trees. Maplewood focused initially on one-off, high-quality custom software consulting projects for local and national companies.
1997 – Writes code, will travel
Mr. Janzen logged thousands of air miles working for both Maplewood as well as a Seattle-based consulting firm, teaching, speaking and consulting nationwide for corporations such as Nike and PacificCorp.
1999 – Teams of developers
Maplewood acquired several large contracts including Microsoft, Group Health, the Spokesman-Review and Lee & Hayes. Maplewood acquired red badge status with Microsoft, tasked w/ expanding a massively parallel automated testing tool. The product, labeled S.N.A.P., was utilized heavily through the Windows division for over a decade. All projects took on a browser-based architecture, making Maplewood one of the first designers of cloud-based technologies worldwide. Just sayin’.
2001 – Dot-com bubble. Or bust. Or crash.
Custom consulting projects became harder to come by and many consulting firms closed shop in Spokane and around the country. The dot-com bust hastened the company’s long-term strategy to develop proprietary products and move away from a business plan based solely on consulting. As a result, the company began developing an automated, cloud-based staff scheduling product for restaurants. The decision to move ahead with product development was based on extensive market research, meaning a staff member during scrum said, “I have a friend who thinks this is a good idea.”
2002 – From restaurants to hospitals
By 2002, a Spokane restaurant chain was using then-titled Scheduler to schedule their restaurant staff. The Spokesman-Review ran a story about the project, and upon reading the article, the assistant pharmacy director at Sacred Heart Medical Center in Spokane contacted the company about their own scheduling challenges. Direct quote: “Scheduling is a nightmare, and I may quit my job.” A project began with SHMC to customize the Scheduler for pharmacies.
2003 – ScheduleRx emerges
By 2003, Maplewood had migrated all product development and marketing efforts to the pharmacy industry. Four additional hospital systems based in Seattle and Portland purchased ScheduleRx during test marketing late in the year. ScheduleRx became the first pharmacy-specific, cloud-based scheduling tool on the market.
2004 – Nationwide ScheduleRx sales launch
The year brought about a full-scale nationwide launch of ScheduleRx to US pharmacy markets. UCSF and Santa Barbara Cottage Hospital became early adopters on the West Coast and sales continued to climb across the country. A laminated Rand-McNally map was utilized with real push-pins and sticky-note arrows to highlight new and existing customers.
2006 – Pharmacy OneSource purchases rights to ScheduleRx
By early 2006, ScheduleRx was being utilized by 45 hospital pharmacy clients nationwide representing thousands of individual users. ScheduleRx became an attractive product addition for other healthcare software vendors needing product line expansion. In 2006, Pharmacy OneSource of Bellevue, WA purchased the rights to sell ScheduleRx into pharmacies worldwide, meaning Maplewood staff were happy but also no longer had anything to do.
2007 – Maplewood partners with PAML
Maplewood decided to pivot once again and explored customizing ScheduleRx for other markets in healthcare with similar scheduling challenges. They discovered the laboratory market had even more complex scheduling challenges than the pharmacy market and worked in basements without windows. The transformation of ScheduleRx to ScheduleLabs got underway thanks to a successful partnership with Pathology Associates Medical Laboratories (PAML) of Spokane, WA.
2008 – Maplewood selects company mascot
Important decisions finally began to happen with the selection of the company mascot, Hazel, a charming lab/border collie mix. Hazel begins coming to work with the Janzens and uses big-eyes to get treats from even the most dog-resistant staff members.
2009 – Sports! Beer!
Well, not really, but that’s more exciting than years of skunk works R & D on additional laboratory products. As sales of ScheduleLabs expand slowly, lab customers gain trust in the company’s ability to deliver on specific problems with digital solutions. Key client partners begin discussing other pressing operational challenges facing the lab industry, resulting in new products taking shape that address issues such staff competency assessment management as well as inspection preparedness.
2010 – Closing the consulting shop
This milestone year marked the end of an era, an era of building custom products for-hire for companies around the nation. Maplewood spent 15 years working successfully with companies around the nation providing them the in-house custom software tools they needed. Maplewood’s well-honed engineering team now focused solely on the company’s developing line of proprietary software solutions for laboratories. Additionally, this year marked publication of stories regarding ScheduleLabs in two respected laboratory trade publications, Medical Laboratory Observer (MLO) and CAP Today.
2011 – An update from our partner
Pharmacy OneSource continues sales of ScheduleRx, with over 100 pharmacy customers utilizing the #1 selling pharmacy-specific staff scheduling tool in the country. A solid relationship continues between the companies as Maplewood provides continued product enhancements and support.
2012 – StaffReady dazzles
After years of development, Maplewood launches StaffReady, a full-fledged, operational laboratory product suite of integrated cloud-based software solutions. Early adopters of SkillsetReady and InspectionReady include Sutter Health and LRGHealthcare. Additional sales of newly branded ScheduleReady (formerly ScheduleLabs) expand into Canada and other parts of the US with the Alverno Clinical Laboratories, the University of Washington, DynaLifeDx and Legacy Health becoming clients as well as dozens of others.
2013 – Europe comes calling
Additional sales of the StaffReady platform include an InspectionReady engagement with Roche based in Basel, Switzerland. Maplewood customizes InspectionReady for Roche to better assist them in preparing for inspections in their worldwide pharmaceutical testing laboratories. Company staff reluctantly travel multiple times to Switzerland for on-site working meetings where the cheese fondue truly is better than anywhere else in the entire world.
2014 – StaffReady, a name worth trademarking then repeating
Maplewood launches its first subsidiary company, StaffReady, and at the same time, rebrands the StaffReady suite of products as the StaffReady platform. Existing products are rebranded as the Scheduling and Competency modules. InspectionReady continues to be sold as a standalone inspection product. In non-Ready news, all but three Maplewood employees sign-up for Fantasy Football.
2015 – Wolters Kluwer, StaffReady and Maplewood
The company inks a new agreement with Wolters Kluwer Pharmacy OneSource with Pharmacy OneSource acquiring rights to sell the StaffReady Scheduling module into the pharmacy market.
Maplewood Software also finalizes a rebranding project, merging brand consistency with business maturity and refocused purpose. Maplewood, the future looks fine on you!
Nancy Janzen is a company co-founder and joined the company as a staff member in 2001. She has led the national sales launch efforts for all products and manages account and support operations for StaffReady. Her specialties include sales and customer operations and development, staff culture and development, brand management, strategic partnership development and company formation. She currently serves as the CEO and Senior VP of Operations.
President / CTO
John Janzen is a company co-founder and joined the company in 1996. He is the lead architect on all software projects and manages all day-to-day development operations as well as new product development. His specialties include enterprise-class database architecture and development, development team operations, company formation and development, strategic business planning, and financial operations and modeling. He currently serves as President and CTO.
This community of team members believes you can find purpose and meaning in the work you do each and every day. It shows in our products and services, that our company members care about our clients, the ones who really matter.
This team is in it for the long-haul, because we’ve already done it. Twenty years in the making.
And we’ll keep coming back again with another product to produce and another company to build, because there are more customers who are ready for software that really does make their life better.